


Communications, Media & Telecom
To improve billing accuracy and customer satisfaction, the client addressed discrepancies between CRM and billing data by implementing a dashboard and machine learning model for real-time detection and prevention of overcharging and undercharging.
Ausgangslage
Our customer experienced issues in which users were occasionally overcharged or undercharged for their mobile plan.
This was due to inconsistencies between CRM and billing data.
Die Architektur
- Pyspark
- Sklearn
- Oracle
- Pandas
- Tableau</span
synvert Vorteile
The revenue assurance department could detect and prevent over/undercharging.
In this way the customers’ satisfaction and the financial transparency increased.
Services von synvert
A dashboard was built in which inconsistencies could be easily visualized.
An underlying ML model was used to detect and prevent such inconsistencies.