Pri­vacy and cookie policy

We take the pro­tec­tion of your per­sonal data seri­ously. Please note that we can­not guar­an­tee for other providers whose web­sites you may reach via links on our web­sites. We process your per­sonal data as nec­es­sary in accor­dance with the pro­vi­sions of the Gen­eral Data Pro­tec­tion Reg­u­la­tion (DSGVO) and the Fed­eral Data Pro­tec­tion Act (BDSG). We do not trans­fer your per­sonal data to order proces­sors and third par­ties in coun­tries out­side the Euro­pean Union or the Euro­pean Eco­nomic Area with­out their consent.

Col­lec­tion and pro­cess­ing of per­sonal data

As a rule, you can visit the synvert web­sites with­out us requir­ing any per­sonal data from you. We only learn the name of your Inter­net ser­vice provider and a so-called IP address assigned by it, the web­site from which you visit us and the web­sites that you visit with us with date and time and, if applic­a­ble, the browser used and the oper­at­ing sys­tem of your com­puter. The afore­men­tioned data is processed by us for the fol­low­ing purposes:

• Ensur­ing a smooth con­nec­tion setup of the website,
• Ensur­ing a com­fort­able use of our website,
• eval­u­a­tion of sys­tem secu­rity and sta­bil­ity as well as
• for other admin­is­tra­tive purposes.

The legal basis for this type of data pro­cess­ing can be found in Art. 6 (1) of the DSGVO. Fur­ther per­sonal data is only col­lected if you pro­vide it to us of your own accord, for exam­ple, as part of the assign­ment or use of a reg­is­tra­tion, a sur­vey or for the per­for­mance of a con­tract. In these cases, the infor­ma­tion is trans­mit­ted in encrypted form to pre­vent mis­use of the data by third parties.

Use and dis­clo­sure of per­sonal data and pur­pose limitation

All per­sonal data col­lected within the scope of synvert Inter­net ser­vices will be col­lected, processed and used in accor­dance with the applic­a­ble reg­u­la­tions for the pro­tec­tion of per­sonal data for the pur­pose of pro­cess­ing con­tracts and for the pro­tec­tion of our own legit­i­mate busi­ness inter­ests regard­ing the pro­vi­sion of advice and sup­port to customers.

If nec­es­sary, synvert will use your data for mar­ket­ing pur­poses such as announc­ing new sem­i­nars to you. Except for the pre­sen­ta­tion of new prod­ucts and train­ing courses, your data will only be used pseu­do­ny­mously. This ensures that when your data is used, no con­clu­sions can be drawn about the bearer of the pseu­do­nym. You have the right to object to the use of your per­sonal data for mar­ket­ing pur­poses at any time. To do so, please con­tact our office team in writ­ing, by tele­phone, fax or e‑mail. Your per­sonal data will only be passed on to state insti­tu­tions and author­i­ties if we are obliged to do so by law or another legal standard.

Data secu­rity

Our secu­rity mea­sures are con­tin­u­ously improved in line with tech­no­log­i­cal devel­op­ments. synvert uses tech­ni­cal and orga­ni­za­tional secu­rity mea­sures to pro­tect the data you have made avail­able to us against acci­den­tal or inten­tional manip­u­la­tion, loss, destruc­tion or against access by unau­tho­rized persons.

Pri­vacy pol­icy for the use of Face­book plu­g­ins (Like button)

Plu­g­ins of the social net­work Face­book (Face­book Inc., 1601 Wil­low Road, Menlo Park, Cal­i­for­nia, 94025, USA) are inte­grated on our pages. You can rec­og­nize the Face­book plu­g­ins by the Face­book logo or the “Like but­ton” (“Like”) on our page. You can find an overview of the Face­book plu­g­ins here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, a direct con­nec­tion is estab­lished between your browser and the Face­book server via the plu­gin. Face­book thereby receives the infor­ma­tion that you have vis­ited our site with your IP address. If you click the Face­book “Like” but­ton while logged into your Face­book account, you can link the con­tent of our pages on your Face­book pro­file. This allows Face­book to asso­ciate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowl­edge of the con­tent of the trans­mit­ted data or its use by Face­book. For more infor­ma­tion, please refer to the face­book pri­vacy pol­icy at http://de-de.facebook.com/policy.php. If you do not want Face­book to asso­ciate your visit to our pages with your Face­book user account, please log out of your Face­book user account.

Pri­vacy pol­icy for the use of Twitter

Func­tions of the Twit­ter ser­vice are inte­grated on our pages. These func­tions are offered by Twit­ter Inc, Twit­ter, Inc. 1355 Mar­ket St, Suite 900, San Fran­cisco, CA 94103, USA. By using Twit­ter and the “Re-Tweet” func­tion, the web­sites you visit are linked to your Twit­ter account and made known to other users. In the process, data is also trans­mit­ted to Twit­ter. We would like to point out that we, as the provider of the pages, have no knowl­edge of the con­tent of the trans­mit­ted data or its use by Twit­ter. For more infor­ma­tion, please refer to Twit­ter’s pri­vacy pol­icy at http://twitter.com/privacy. You can change your pri­vacy set­tings on Twit­ter in the account set­tings at http://twitter.com/account/settings.

Pri­vacy pol­icy for the use of Google Analytics

This web­site uses Google Ana­lyt­ics, a web ana­lyt­ics ser­vice pro­vided by Google, Inc (“Google”). Google Ana­lyt­ics uses “cook­ies”, which are text files placed on your com­puter, to help the web­site ana­lyze how users use the site. The infor­ma­tion gen­er­ated by the cookie about your use of this web­site is usu­ally trans­mit­ted to a Google server in the USA and stored there. In the event that IP anonymiza­tion is acti­vated on this web­site, how­ever, your IP address will be trun­cated before­hand by Google within mem­ber states of the Euro­pean Union or in other con­tract­ing states to the Agree­ment on the Euro­pean Eco­nomic Area. Only in excep­tional cases will the full IP address be trans­mit­ted to a Google server in the USA and short­ened there. On behalf of the oper­a­tor of this web­site, Google will use this infor­ma­tion for the pur­pose of eval­u­at­ing your use of the web­site, com­pil­ing reports on web­site activ­ity and pro­vid­ing other ser­vices relat­ing to web­site activ­ity and inter­net usage to the web­site oper­a­tor. The IP address trans­mit­ted by your browser as part of Google Ana­lyt­ics will not be merged with other data from Google.

You may refuse the use of cook­ies by select­ing the appro­pri­ate set­tings on your browser, how­ever, please note that if you do this you may not be able to use the full func­tion­al­ity of this website.

You can also pre­vent the col­lec­tion of data gen­er­ated by the cookie and related to your use of the web­site (includ­ing your IP address) to Google and the pro­cess­ing of this data by Google by down­load­ing and installing the browser plu­gin avail­able at the fol­low­ing link (http://tools.google.com/dlpage/gaoptout?hl=de).  You can pre­vent the col­lec­tion by Google Ana­lyt­ics by click­ing on the fol­low­ing link. An opt-out cookie will be set, which will pre­vent the future col­lec­tion of your data when vis­it­ing this website:

Dis­able data col­lec­tion by Google Ana­lyt­ics for this website.

For more infor­ma­tion on terms of use and data pro­tec­tion, please visit http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/. Please note that on this web­site Google Ana­lyt­ics has been extended by the code “anonymizeIp” to ensure anonymized col­lec­tion of IP addresses (so-called IP masking).

Cookie Pol­icy

A cookie is a small data record that is stored on your ter­mi­nal device and con­tains data such as per­sonal page set­tings and login infor­ma­tion. This record is gen­er­ated and sent to you by the web server to which you have con­nected through your web browser. In gen­eral, we use cook­ies to ana­lyze inter­est in our web­sites and to improve the user-friend­li­ness of our web­sites. In prin­ci­ple, you can also access our web pages with­out cook­ies. How­ever, if you wish to use our web pages to their full extent or com­fort­ably, you should accept those cook­ies that enable the use of cer­tain func­tions or make the use more comfortable.

By using our web­sites, you agree to the use of these cook­ies, inso­far as cook­ies are accepted accord­ing to your browser set­tings. Most browsers are set by default to accept all cook­ies. How­ever, you have the option of set­ting your browser in such a way that cook­ies are dis­played before they are stored, only cer­tain cook­ies are accepted or rejected, or cook­ies are gen­er­ally rejected.

We would like to point out that changes to set­tings only ever affect the browser in ques­tion. If you use dif­fer­ent browsers or change the end device, the set­tings must be made again. In addi­tion, you can delete cook­ies from your stor­age medium at any time. For infor­ma­tion on cookie set­tings, chang­ing them and delet­ing cook­ies, please refer to the help func­tion of your web browser.

The fol­low­ing cook­ies are cur­rently used:

• _hssc:  Ses­sion track­ing cookie. This is used to deter­mine if we need to increase the ses­sion count and time­stamps in the _hstc cookie. Valid­ity period 30 min, third-party cookie category
• _hssrc: Every time Hub­Spot changes the ses­sion cookie, this cookie is also set. We sim­ply set it to the value “1” and use it to deter­mine if the user has restarted their browser. If this cookie is not present at the time of our cookie man­age­ment, we can assume that it is a new ses­sion, end of ses­sion valid­ity period
• _gat_UA-83701452–1: cookie for Google Ana­lyt­ics, valid­ity period 1 minute, third-party cookie category
• ga_disable-UA-83701452–1: cookie for dis­abling Google Ana­lyt­ics, valid­ity period until 12/31/2099, third-party cookie category
• _hstc:cookie for vis­i­tor track­ing. It con­tains: the domain, the user token (utk, see below), the first time­stamp (of the first visit), the last time­stamp (of the last visit), the cur­rent time­stamp (for this visit) and the ses­sion count (increases with each sub­se­quent ses­sion), valid­ity period 2 years, cat­e­gory third-party cookie
• _ga: used for Google Ana­lyt­ics to dis­tin­guish between users, stor­age period 2 years, cat­e­gory third-party cookie
• _gat: Used for Google Ana­lyt­ics to throt­tle request fre­quency, stor­age period 1 day, Cat­e­gory Third-party cookie_gid: Used for Google Ana­lyt­ics to dis­tin­guish between users, stor­age period 1 day, Cat­e­gory Third-party cookie
• cookie_notice_accepted: Used to deter­mine whether you have accepted the cook­ies or not, this cookie is nec­es­sary to turn off all other cook­ies and is also set when cook­ies are rejected, stor­age period 1 hour, Cat­e­gory Pro­to­col cookie
• hub­spo­tutk: Cookie is used to record the iden­tity of a user. This cookie is passed to Hub­Spot when a form is sub­mit­ted and is used when dedu­pli­cat­ing con­tacts, stor­age dura­tion 10 years, cat­e­gory third-party cookie
• Tawk­Con­nec­tion­Time: used for Tawk to log the chat ses­sion, stor­age dura­tion until ses­sion end, cat­e­gory ses­sion cookie
• twakU­UID: Used for Tawk to log chat ses­sion, stor­age dura­tion 6 months, third-party cookie category
• _cfduid: The cookie is used to replace IP-based secu­rity restric­tions, stor­age dura­tion until ses­sion end, third-party cookie category
• ss: Used for Tawk to log chat ses­sion, stor­age dura­tion until ses­sion end, third-party cookie category

Data sub­ject, pro­ce­dural and objec­tion rights.

We con­sider your rights accord­ing to the DSGVO:

• Duty to inform if data is col­lected directly from the data sub­ject (Art. 13 DSGVO) Oblig­a­tion to pro­vide infor­ma­tion if the data is not col­lected directly from the data sub­ject (Art. 14 DSGVO)
• Right to infor­ma­tion of the data sub­ject (Art. 15 GDPR)
• Noti­fi­ca­tion in case of per­sonal data breach (Art. 34 GDPR)
• Right to rec­ti­fi­ca­tion (Art. 16 DSGVO). You have the right to request that we cor­rect any inac­cu­rate or incom­plete per­sonal data con­cern­ing you.
• Right to be for­got­ten (Art. 17 DSGVO) You have the right to request the dele­tion of your data if the con­di­tions spec­i­fied in the arti­cle are met. Accord­ing to this, you can, for exam­ple, demand the dele­tion of your data if it is no longer nec­es­sary for the pur­poses for which it was col­lected. In addi­tion, you can demand dele­tion if we process your data based on your con­sent and you revoke this consent.
• Right to restric­tion of pro­cess­ing (Art. 18 DSGVO) You have the right to request the restric­tion of the pro­cess­ing of your data if the con­di­tions of Art. 18 DSGVO are met. This is the case, for exam­ple, if you dis­pute the accu­racy of your data. You can then demand the restric­tion of pro­cess­ing for the dura­tion of the ver­i­fi­ca­tion of the accu­racy of the data.
• Right to data porta­bil­ity (Art. 20 DSGVO) If the data pro­cess­ing is based on con­sent or the ful­fill­ment of a con­tract and this is also car­ried out using auto­mated pro­cess­ing, you have the right to receive your data in a struc­tured, com­mon and machine-read­able for­mat and to trans­fer it to another data processor.
• Right to object to the pro­cess­ing of your own per­sonal data (Art. 21 DSGVO) If the pro­cess­ing is based on an over­rid­ing inter­est or your data is used for the pur­pose of direct mar­ket­ing, you have the right to object to the pro­cess­ing of your data. An objec­tion is per­mis­si­ble if the pro­cess­ing is either in the pub­lic inter­est or is car­ried out in the exer­cise of offi­cial author­ity or based on a legit­i­mate inter­est of synvert or a third party. In the event of an objec­tion, we ask you to inform us of your rea­sons for object­ing to the data processing.
• In addi­tion, you have the right to object to data pro­cess­ing for direct mar­ket­ing pur­poses. This also applies to pro­fil­ing, inso­far as it is related to direct advertising.

Data Pro­tec­tion Officer

Kai See­mann

synvert GmbH

Robert-Bosch-Str. 17a

48153 Mün­ster

Ger­many

(+49) 251 9 87 21 22

(+49) 251 9 87 21 26